Traveled to Cuba from Dec30- Jan6/2012
This is the first time that I have ever commented on any resort negatively in the 13 years that we have traveled with our children.(Forth time in Cuba). This so-called 5 star Memories Paraiso beach resort in Santa Clara should only be rated as a 3 star at best for it’s poor service and room quality. Let me justify that this statement by giving you all examples of our experience. In our case having a phone in either of our adjoining rooms that worked ,would have avoided having to walk to the front desk (6 times) to try to get the locks on our children door to work for two days. They came three times to fix it. Did I forget to mention the safe that worked sometimes. Of course we had to stay in the room instead of enjoying the sun till someone came and fixed it because all of our possessions were in it. What was the most irritating was the lack of hot water in both rooms for the last two days. Try having a cold shower right before you have to travel back to Canada.
Al thought this resort has the potential to earn a 5 star rating it’s long wait times at the bar and restaurants with poorly trained and understaffed areas was far from paradise for this seasoned traveler. For example ; Staff asking one another how to make to common drink or asking each other when fish is cooked on the grill does not give any guests any comfort and/or reassurance of a safe eating establishment. While waiting in line I had to endure listening to other guests complaining to each other over the same issues that we were experiencing.
Travelers beware don’t waste your hard earned money on this resort. P.S. My wife and I are still sick from the stomach virus from this resort, hope the antibiotics start working soon. We can’t afford to lose any more time away from work. :-[ >:( >:( >: