This is not directed at travel to Cuba but since that’s just about the only board that active here, I thought I would mention this to possibly help someone.
I’m planning a trip to Italy in a few weeks and was looking into a carry-on with straps that would be a backback when walking around. Last time I took the one I owned to Cuba, it was rejected at YYZ as being oversize by half an inch. After checking multiple airline sites, it seems that almost every airline has a different max. size for carry-ons. They range from 19" to 22" Transat even has different sizes depending upon whether you travel to Europe or Caribbean!!!
I’m going on Transat on the last of their charter flights to Venice but coming back on 2 different airlines, probably from Crete. It gets complicated to find a carry-on that is small enough to suit all.
While shopping at Sears yesterday, I was measuring carry-ons when the sales lady came up to me and said that I should just use their metal carry-on sizing cage because it was ‘regulation airline size’. Whoops, it was 22", clearly way larger than most airlines allow. Another store told me that carry-ons were based on weight, not size. Really??? I left, not wanting another argument.
Add to that the label on most bags state the size but when you actually measure it, many are 2 inches larger than what is stated!! So much for ordering on-line.
So, now I completely understand when someone complains that they were allowed to use their carry-on for the last flight, but now it is rejected at the gate.
You would think this simple thing could be regulated across all airlines.