Well we are back from Roatan and our Conquest Vacation! We were there for one week as planned and on Wednesday the Conquest Rep at the Hotel came and found us on the Beach and said there was a meeting for all Conquest guests at 5pm. We arrived at the meeting to find armed security guards at the door which seemed a bit odd. We were soon to find out that Conquest had gone out of buisness, that there would be no problem with out flight home as that was going ahead as scheduled (although those that were there for two weeks would have to return with us a week early)and that we all would be receiving an invoice from the Hotel for our week’s stay as the Hotel hadn’t been paid by Conquest for our trip (or for any of the Conquest guests that they had had in the last month).
People were fairly hot under the collar and the Manager was professionaly stern but not threatening. One of the guests was very familiar with the protection for travellers under the TICO insurance and volunteered to help the Manager contact TICO to see what our options were. The next day we found out that TICO had assured the Hotel, in writing, that they would cover the bills of the TICO insured guests and that they would not have to collect from us directly. Five couples at our resort had not booked through a TICO protected agency and they had to pay the invoice before leaving the hotel. The invoice initially was at the “rack” rate of $1,700.00 US per couple per week, but did get adjusted down to $1,050.00 US per week. A few couples had booked for two weeks and TICO covered their second week so they opted to stay and make their own arrangements to fly home. It was a bit unsettling but for us it all worked out in the end and certainly was not the horror story we are hearing from those that were in Cancun and some hotels in Cuba where they had to come up with the funds right away.
The manager at Henry Morgan was very cool under pressure and was completely accomodating which I’m sure was very difficult given the spot he was in as well.
We had a fantastic vacation, each day more lovely that the one before. The snorkelling amazing - couldn’t get over the visability. My husband was very impressed by the TGI Dive Shop and managed to completed his Advanced Open Water Certification while we were there.
We look forward to going back to Roatan and The Henry Morgan resort - and I hope one of the tour operators offers it out of Calgary next season!
Although Sell Off Vacations did not get back to me or answer my call from Roatan I am glad that they are an Ontario registered travel company under the TICO umbrella. You can bet we will continue to book our travel with Ontario based agencies until Alberta pulls their finger out and arranges some industry coverage for consumers.
Thanks for your concern and interest.