Rest assured, we were just there in December and have a hard time finding anything to complain about. Sure, there were a few times we waited for condiments or what have you, but honestly, is that really something to complain about??? We received far better service at the Gamboa than many other 5* resorts we’ve travelled to. In fact the food was the second best we have ever had at a resort, next to Couples in Jamaica which was 3x the price of the Gamboa.
I read some of the negative reviews and couldn’t believe it. One person said “if you want to birdwatch all day this is the place for you” . . . well duh, it is a rainforest/nature resort. It’s not the type of resort to go play Bingo at 1, Salsa lessons at 2, etc. which is not a place I would want to visit anyway. A little research would tell you that.
The bottom line is - if you appreciate an awesome, beautiful, natural experience, you will love the Gamboa. If you just want the typical resort atmosphere, with the cliche activities, then you could go to the Dominican Republic or Cancun, you don’t need to go to Panama.
Just my 2 cents. The Gamboa is wonderful, if you have some idea what to expect. We loved it so much, we’re heading back in March! Can’t wait!!!