I am already very impressed with Kerry at Dreams. She sent me an email Sat. morning saying there was a mix-up in my reservation for arrival on Monday. Somehow my confirmation number was mixed up with some other persons. Things happen you know…don’t know who’s fault is was and don’t care! We tried a couple of different numbers and nothing worked. After several emails I made a quick call to WestJet Vacations. I was assured that we are confirmed and the contract company would look after it on Monday (while we are in the air). Laura the rep asked if there was anything more she could do. I said my heartrate would be much lower if someone could make a call that today. After five minutes she came back with a confirmation number from Frederico and had spoken to Kerry as well.
Kerry has already helped me in other way before arriving so if this is what we can expect during our 14 days, I can’t wait to get there. Kudos to Laura at WestJet Vacations for her quick resolve and actions.
FYI…should be at the pool for a cocktail by 5:30 tomorrow.
Navy, Finaddict and Kaki…see you there this week! ;D