Went down Dec 20-27, 2012 but if you live on the East side of this great Turtle Island, you will have heard of a little snowstorm. We had gone to the airport on the 27th, checked in, done the duty free booze purchases, paid for VIP, and were into our first rum’n’coke, when we were asked to come down to customs. The Sunwing rep said the flight was cancelled (MTL airport was closed) so we reboarded a supertiny Yutong bus and drove an hour back to the hotel - they tried to put us in Playa Pesquero but there were only four rooms. We held out for Paradisus Rio de Oro as we had come from the Royal Service there; around 11 30 at night we were given a room. Got the regular rooms, but we were fortunate to get the first block 42 right next to the lobby. We were treated so well by Paradisus. We were told to meet the rep at 9:30 and by 10:15 a waiter brought us the message that the bus was coming at 2:30. Bus came at 2:50 and we picked up the Playa Pesquero people. Our Sunwing rep at the airport was EXCELLENT as he fixed our two problems: 1) I had 3 bottles in my carryon and nowadays they are sticky about that when formerly it was not an issue and 2) we had paid for VIP and were told we had to pay again.
Sunwing rep smoothed it all out with some diplomacy and the bottles came through (they were sealed in their bag, which helped), and also we were escorted back up to VIP without having to pay again. First world problems, I know, but good to know these things can be resolved with smiles and diplomacy.
We joked about being “stuck” in Cuba because who minds an extra day in paradise? But you know, it didn’t feel as good as you would imagine. My travel partner missed an important meeting so her new rule is: no work the day after arrival, in case this happens again.
Another lady on the trip needed rx’d pain meds and had only brought enough for one week. I would suggest to bring a few days’ extra or maybe another week’s worth. Try also to keep a few extra pesos by the end of the trip, just in case.
Has anyone had a similar experience with snowstorms and cancelled flights?