That day, the 4:40 p.m. flight to Cayo Largo left at 2:30 a.m., passengers were kept waiting at the airport as the flight times kept being postponed. This is what a lady who is now at the Barcelo Cayo Largo wrote on the CL web site:
To all waiting in Cayo Largo to return on our plane Friday night - Saturday morning…OYE !!! What a night you must have had. We ALL will be writing to Nolitours and Sky Service to voice complaints. We were told MANY different stories as to why our 01/23/09 16:40 plane moved to 01/23/09 23:30 which moved AGAIN to 01/24/09 02:30 and Sky Service handled it all VERY poorly. At approx 22:00 on 01/23/09 when we were making peace with leaving at 02:30…they AGAIN changed to not fly out until 01/24/09 11:20 AM !!! Well, there was almost a large riot in Toronto as none of us were happy and then mysteriously they switched it back to 01/24/09 02:30. In all, I believe, it was about a 13 hr delay … and for you souls returning too…storms in DR delayed ALL flights in Toronto that day and the next. EVERY Sky Service flight for two days was affected and some had delays to Cancun and Jamaica of 14…17…19 hrs !!! We all cheered at 2AM when we saw our pilots coming to our gate and we lifted off around 3AM…arriving at CL airport around 6AM. CL airport wonderful and very quick, we took cab to Barcelo immediately.