We booked a trip to Melia Las Dunas a few weeks ago through Transat Holidays, suppposed to depart Toronto at 7:30 am on Saturday Feb 21st, for Santa Clara. About three days before departure, we were notified that our flight time had been changed to 5:45 pm…we were not thrilled with this and tried to get some sort of goodwill gesture/compensation from Transat Holidays with no luck.
We went to the airport yesterday. Our plane made it about 30 feet off of the gate and then stopped. We returned to the gate and were told that the windscreen had blown out! OK, fair enough, you can’t fly without a windscreen and better to happen while still on the ground. We were allowed to deplane and after waiting for about 4 hours we were told that our plane was not going anywhere and they were cancelling our flight.
What ensued was complete chaos - people yelling, the staff trying to fill in vouchers by hand which was taking them 15 minutes per voucher, the police were called in to get some order. The staff had no idea when the flight was going to be rescheduled, they gave us a number to call at 8 am this morning which only works monday to friday 9-5 (today is Sunday), no idea where our luggage was, what we should do for meals, zip. Canjet truly is Cannotjet.
Anyhow, we now know (thanks to the front desk of the hotel we were sent to, not from Canjet or Transat Holidays) that our flight is maybe leaving at 9 pm tonight. This puts us at the hotel sometime around 2:30 or 3 am MONDAY!! I was supposed to be there by around 11 am SATURDAY!!
Any ideas what we can do?? Is Transat Holidays going to give us anything for this mess???