It appears that the answer (not a solution) to one of the TA problems has been found.
I contacted TA regarding some of the negative reviews of Royalton that were removed from TA review section. Their response indicated that reviews were deleted automatically (without mod intervention) if enough people clicked the ‘problem with review’ button.
It appears that certain resorts have a group of cheerleaders who have made a habit of deleting negative reviews this way. It’s my opinion from other posts that the head cheerleader is the manager of the resort as guests have admitted to being asked to not post problems while they were at the resort. I’m being careful to say that this is my opinion and not proven facts.
The same thing happens to posts. If enough people click the button, the post gets deleted. Someone has tested this and they suggest as little as 4 or 5 clicks are needed.
So, it appears that TA has a problem with certain people knowing how to abuse the system and probably working in conjunction can vastly alter review status of a resort and also delete posts that may be offensive to a resort.
I have no problem ensuring that reviews that are obviously inappropriate are deleted. I clicked to remove a review of one resort where the person had not even arrived yet. Wow, cheerleading takes on a new twist! :o :o :o
I have suggested to TA that if someone clicks to remove a review just because they don’t like the reviewer’s opinion, they should be banned for a set time period as a penalty. If it continues, they should be banished. This is the only way to maintain freedom of speech.
Full disclosure: I have not been to Royalton. I have no opinion or grudge on the resort. I do value all reviews and posts (here and on TA) and would like the freedom to decide for myself which ones are junk and which ones are of interest. I would like to see both TA and Debbies become more mainstream so that EVERYONE who is thinking about booking a holiday will check out reviews on-line before they plunk down their money. Obviously, there are instances when some posts go over the line in abuse, bullying and intimidation. Those should be banned regardless. More and more people will abandon these sites if they are so easily subject to abuse and that is a bad thing.