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Returning after 10 years

Hi to all on the forum.
We visited the Iberostar Bavaro about 10 years ago, and it has been our gold standard since then. In the meantime we’ve visited many Mexico Riviero Maya properties.
We would like to know how best to alert the hotel reception staff of room requests?
We’ll have many other questions, but would appreciate any feedback to this.
Thanks,
K&B

Go to the info. resort section on Debbies main page with the email and phone # address

Thanks, stillsdaughter.

Got it, but didn’t notice any protocol for when to ask for room preference.
Not sure if it matters here, but some resorts limit your request to the 3 or 4 days prior to arrival. Is there anyone in particular to address the email to?

Another question: does anyone know the dimensions of the safe? Wondering if a laptop will fit… (10" by 13").

Thanks to all for any further input.

2 weeks before departure should be good for room requests…

Do it when you book. Request ground floor, smoking or not, close to the beach etc…etc. Never had a problem. Enjoy!!! Got room in your suite case for me? Really quiet, don’t eat much, cute as a button, for a geaser…please?

I alway e-mail 2 weeks prior to vacation for any room requests.

I find that reading the reviews will offer advise on the different room locations.