I received a response from the Pearson Airport today reference the cut lock on my checked luggage and as promised, here is the update:
From: ZZG-Customer_Service [mailto:firstname.lastname@example.org]
Sent: Thursday, 24, May, 2007 11:39 AM
Subject: Toronto Pearson International Airport
Thank you for your email regarding your missing baggage lock while arriving with Air Transat at Toronto Pearson International Airport. .
Although the Greater Toronto Airports Authority (GTAA) operates and manages Toronto Pearson International Airport, baggage handling services is the responsibility of the Air Carrier; however we do appreciate you informing us of this occurrence. The Screening of checked departure baggage is conducted electronically by the Canadian Air Transport Security Authority (CATSA) who employs a system that relays x-ray images of the baggage to an area that is separate from the baggage conveyors. In the event that a bag needs to be manually inspected, the airline and the owner of the bag are notified and inspection of the bag is conducted in a special viewing room with either the owner of the baggage or the police present.
It is not standard procedure to inspect arrival baggage and your concerns have been forwarded to the Air Transat on-site Station Manager for her information and direct follow up with you.
It is the goal of the GTAA to ensure that the travelling public receives the highest level of customer service and regret the inconvenience you encountered.
Customer Service Quality
Greater Toronto Airports Authority
This message is intended only for the use of the intended recipients, and it may be privileged and confidential. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message is strictly prohibited and may be illegal. If you are not the intended recipient, please notify me immediately by return e-mail, and delete this message from your system. Thank you.
I think I can properly assume from this response that it was a thief who cut the lock but, fortunately for me, found nothing of value/interest to take.