I e-mailed Ocean Blue a month ago requesting our 2 rooms be close together. Our kids are 15 and 16.
We get here and they have us in seperate villa’s. I was told too bad, thats all they had. I complained to someone else at the front desk and said it was unacceptable and was told they would make it right. …Well they made it right all right.
We are in villa 4. Our kids are way accross the coridor so DH and I will have to spend our nights apart sharing rooms with them for safety reasons…I can live with that, but our room is in bad shape. DH was in the shower and went to lift the hand sprayer and the whole unit fell off in his hand. The sliding doors don’t close all the way and stay open about 2 inches.The room looks pretty tired and the tub is stained and dirty. The safe does not work well at all. Good grief. They have sent maintenance to look at the shower and doors so we will see…Almost $9,000.00 for this place and it is a dive.
I went and found the Air Transat rep and she said she would do what she could but “it’s not looking too good for us”. This resort is gorgeous, food is excellent but I have to say the accomodations are certainly not up to standards by any means.
I am extremely disappointed with this resort. :-[ It’s too bad I had high hopes for this place.