almost to easy to read between the lines on this as far as im concerned, I wont deny something may have happened… but I dont believe anything as sensational as what is being stated, gun shots, broken patio door, room turned upside down, I dont care how terrible a spot is this would not be tolerated
also management has responded…
Cservicebpsj, Quality & Customer Service department at Bahia Principe San Juan, responded to this review
We are very concerned after reading your comment and we sincerely feel overwhelmed about the situation you reported. We would like to assure you that the Quality & Customer Service department always tries to investigate all the issues received from our different clients.
Concerning your comments, we would like to inform you that the event you described goes against our operation and standards of service and under any circumstance we would support such inadequate behaviour towards our customers. As per our files, we do not have any record of this serious allegation against the hotel staff and the situation that you described. Please allow us to remember you that as per our records, what we have on file is the complaint from several rooms on your villa that you were disturbing them. Because of that our security staff together with the night manager went to your room to investigate the case, you did not open the door and you were screaming in your room until the friends you called came over there. When you finally opened the door, there were just you and your friends inside the room. Please be advice that our guest security and well-being are very important to us and we carry out a great effort to make sure our guests not only remain safe but also that they feel safe as well.
We still hope to welcome you once again at Bahia Principe San Juan to experience the hospitality of our people, the quality of our services and facilities, and change any misperception you may have about us.
Bahia Principe San Juan